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Duration
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3 hours

Number of participants
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7-15 optimum, 5 minimum, 25 maximum

Format
Workshop with short lectures, reflective exercises, small group facilitated discussions, group activities and rehearsal of skills.

Brief didactic presentations will provide the focus for small group sessions in which participants are able to share experience and pool knowledge, enabling critical comparison of their skills with their peers and peer learning.

Video case studies are used to enable participants to analyse and reflect upon their own skills. The format has been carefully structured to enable a mix of lectures, discussion, critical reflection and evaluation.

Faculty
Cognitive Institute faculty are senior clinicians with over 20 years’ experience. They have attained accreditation after undertaking intensive formal training, and are skilled in the delivery of education to healthcare professionals, organisation-wide.

Each of our faculty are drawn from differing health backgrounds and offer a rich and diverse experience of health service delivery and education. They have delivered and supported implementation of courses and programmes in a range of public and private healthcare organisations across the Asia Pacific and United Kingdom.

Continuing Professional Development (CPD) Points
Cognitive Institute courses are CPD accredited with most colleges. Blair White Slip 5 Sneakers Vince On OPqg5gRw.

Participants will be provided with a certificate on request.

The Mastering Difficult Interactions with Patients workshop is ideal for doctors, nurses and allied health professionals.

The Mastering Difficult Interactions with Patients workshop will provide you with the skills to:

• connect with what makes people and situations ‘difficult’
• improve communication and negotiating skills to effectively handle difficult discussions and situations
• Print Lace Snake Louboutin Gold Rocca Low Leather Classic Glitter Gondoliere Top Sneakers up Christian provide feedback as a coach, not a referee
• apply techniques for minimising conflict
• understand what motivates people to change
• Christian Sneakers Top Rocca Louboutin Snake Print Lace Low Glitter Classic Gold Leather Gondoliere up examine the stages of change, how to move people along and strategies for dealing with resistance to change
• use personal ‘survival’ techniques that improve skills and minimise stress.

Using Cognitive Institute’s S.O.L.V.E.© model; participants will learn a proven step-by-step approach for handling problems that keeps both parties focused on a solution.

Please contact us to find out more about the costs to facilitate this workshop for your team or within your organisation.