A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions
Difficult patient interactions are often the biggest stressors for healthcare professionals, yet the responsibility of many clinical jobs makes these encounters unavoidable. Without training and skills, many professionals either surrender to the aggressor or find it difficult to communicate their point of view for fear of escalating conflict.
Mastering Difficult Interactions with Patients is a practical skills development workshop designed to give healthcare professionals competence in effectively handling difficult patient interactions.
This workshop explores the causes of difficult interactions and the specific challenges faced by clinicians. It teaches how to look past words and emotion to understand patients’ motivations and meaning.
Difficult interactions will never be totally stress-free, and the workshop examines ‘survival’ techniques to reduce stress and ensure ongoing improvement.
A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions.
These women’s classic styled ankle boots will provide seasons of comfortable wear. This popular style is available for purchase in classic black, camel or medium brown. They are constructed from engineered suede, and are 100% cruelty-free. These ankle boots feature gold colored metal grommets down the front, as well as matching laces. A decorative metal buckle appears on one side of the heels. These boots provide easy off and on with a meridian side zipper. The zipper has a decorative pull that hangs from the top. The thick soles of these ankle boots are made from a synthetic rubber product that cushions every step. They are heavily treaded, to help prevent slips in the ice and snow. The stacked heels are 3.5