A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions
Difficult patient interactions are often the biggest stressors for healthcare professionals, yet the responsibility of many clinical jobs makes these encounters unavoidable. Without training and skills, many professionals either surrender to the aggressor or find it difficult to communicate their point of view for fear of escalating conflict.
Mastering Difficult Interactions with Patients is a practical skills development workshop designed to give healthcare professionals competence in effectively handling difficult patient interactions.
This workshop explores the causes of difficult interactions and the specific challenges faced by clinicians. It teaches how to look past words and emotion to understand patients’ motivations and meaning.
Difficult interactions will never be totally stress-free, and the workshop examines ‘survival’ techniques to reduce stress and ensure ongoing improvement.
A solution focused approach to enhancing the effectiveness and ease of dealing with difficult patient interactions.
These black suede Manolo Blahnik heels are in excellent condition. I have only worn them twice. I have tried to show all of the angles in the photos so you can see the condition of the shoes. There is wear on the soles and very slight wear on the back bottom of the heel, which is virtually unnoticeable when you're wearing them. I have added a photo of the wear. These shoes come with the dust bag but no box. They were purchased at Saks Fifth Avenue in New York.
Ultra High 4"+
Regular (M, B)
Tue 9/4/18 - Sat 9/8/18 (4-8 days)
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